Research Handbook on Services Management 1st Edition Ebook (hebook.shop)

Research Handbook on Services ManagementThis comprehensive Research Handbook reflects the latest research breakthroughs and practices in services management. Addressing services management from a broader strategic perspective, it delves into the key issues of analytics and service robots, and their potential impact. Edited by the late Mark M. Davis, it represents an early foray into the new frontier of services management and provides insights into the future of the field. ISBN: 9781800375642, 1800375646